Order Cancellation Policies

Cancelled before processing: No cost to you.

Cancelled after processing begins (custom items): Varies according to stage of processing with a minumum of 15%. Obviously, we cannot refund your money on a copper awning after it’s built and shipped simply because you change your mind. However, we will work with you to insure your satisfaction.

Restock fee on line manufactured items: 20% of the total order.

Size & Measurements Errors: You know how it works, our fault, we replace it-no problem. Your fault… Well. We hope you’ll take advantage of our excellent technical support so that doesn’t happen.